About Arroyo Pet

Do I get the same sitter each time I book a service?2023-05-18T14:54:47+00:00

During a meet and greet you will meet Gricel and all other team members that will be assisting
during the service you requested. We typically like to have 1-2 team members as backups, so
that they can fill in when your regular sitter is not available. We will never change sitters without
asking you ahead of time.

How do we become a client?2023-05-18T14:54:48+00:00

Please submit a request on our website with information about your pet’s needs. If we are a
good fit, we will contact you to book a meet and greet. Meet and greets typically take around
30-45 minutes. We prefer to book a meet and greet 7-10 days in advance.

Once a meet and greet is set, we ask all new clients to create their new account in our Client
Portal. We will reserve your travel dates or preferred walking schedule on our calendar once the
meet and greet is scheduled.

What areas do you service?2023-05-18T14:54:50+00:00

We service in Barrington, Palatine, Algonquin, Inverness, and surrounding areas. We do charge
an additional mileage and time fee for families outside our core service area.

What services do you offer?2023-05-18T14:54:52+00:00

We offer overnight care, all day and night house sitting, dog walking, drop in visits, and mobile
grooming. All of our services are fully customizable, just let us know what you need.

Is my pet sitter background checked?2023-05-18T14:54:54+00:00

All of our team members go through an extensive federal background check process prior to

Are you licensed and insured?2023-05-18T14:54:55+00:00

Yes! We are fully insured, information available upon request.

How long have you been in business?2023-05-18T14:54:57+00:00

Arroyo Pet was founded in 2021 and has been growing ever since. Arroyo Pet currently has 7
team members ready to serve all pet parents and their furry friends.

Services and Fees

Do you administer medications?2023-05-18T15:08:26+00:00

Yes! We are not able to provide care for pets who don’t like being handled or do not take their
medication. Your pet’s health is our main priority and sometimes at-home care is not the best

How do overnights work?2023-05-18T15:07:45+00:00

We offer two options for overnights. Our first option is from 7pm-8am with a midday visit and our
second option is all day and night sitting. Both options will schedule one of our team members
to stay in your home and help care for your furry friend. We will help with feeding, walking, potty
breaks, and small house chores. Please contact us for more information!

How far in advance should I schedule?2023-05-18T15:06:10+00:00

For pet sitting requests we ask clients to book 1-2 months in advance. For any dog walking
service, a week ahead. Our schedules fill up quickly, so we recommend planning ahead of time.

I have a special needs pet, can you help?2023-05-18T15:05:28+00:00

Some of our team members are experienced with administering medication and much more.
Please contact us!

Do you work on Holidays?2023-05-18T15:04:33+00:00

Yes we do! We ask to book your services ahead of time. We do charge an extra holiday fee to
thank our team members for working on major holidays.

Additional Information

Are meet and greets required?2023-05-18T15:03:10+00:00

Yes! Before we book any service, a meet and greet can be arranged. During this time we will go
over all important details and our client contract. We want to make sure we are the right fit for
you. Our meet and greets are priced just like our 30 minute visits ($25).

Do you have any hidden or extra fees?2023-05-18T15:01:57+00:00

Depending on the type of medication we have to administer, there may be a medication fee of
$2 or $3 extra per service. We also charge a holiday fee on major holidays like New Years Eve,
Fourth of July, Easter, Christmas Eve, Christmas Day, and Thanksgiving.

How do we receive updates?2023-05-18T15:01:10+00:00

We use a modern pet sitting software that is trusted by thousands of pet companies which
allows clients to see when each sitter checks in and checks out. All of the services are GPS
tracked using google maps!

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